Our Credit Promise
PicMint's wallet is built so you never lose money on a failed result:
- Credits never expire — purchased credits stay in your wallet until you use them.
- No debit on failure — credits are deducted only when a photo passes our quality check and is delivered.
- Free regenerate — every delivered result offers one free redo if you are not happy.
When Credits Are Not Debited
- The generation fails or does not pass our automatic quality check.
- A flagged result is confirmed as unusable by our review.
In these cases no credits leave your wallet — there is nothing to refund.
Refunds for Credit Purchases
- If a payment succeeds but the credits do not appear in your wallet, contact us — we will add the credits or refund the payment in full.
- Duplicate payments for the same order are refunded automatically to the original payment method.
- Unused credit balances may be refunded on request within 7 days of purchase, provided none of the credits from that purchase have been spent.
How to Request a Refund
Email us with your registered mobile number and the payment reference:
support@picmint.in
Processing Time
Approved refunds are issued to the original payment method within 5–7 business days. Bank processing times may vary.
Contact Us
For any payment or refund question, write to:
support@picmint.in